Care Outlet is a Saudi pharmacy and online store for skincare, haircare, body care, makeup, perfume and mother and baby essentials, with 12 branches in Jeddah, Makkah, Madinah, Khamis Mushait and Yanbu. Shipping is free on orders above SAR 299, and you can pay in instalments with Tabby and Tamara. The current Care Outlet promo code is shown at the top of this page with its conditions, so you can copy it and apply it before you place your order.
Care Outlet in Saudi Arabia at a glance
The table summarises what the official store pages at care-outlet.com say about shipping, returns, payment and support.
| Item | Details |
|---|
| Type of store | Pharmacy and online beauty and care store |
| Branches | 12 branches in Jeddah, Makkah, Madinah, Khamis Mushait and Yanbu |
| Shipping fee | Free above SAR 299, SAR 17 for smaller orders |
| Delivery time | Same day in branch cities, 1 to 4 working days elsewhere in the Kingdom |
| Returns and exchanges | Within 14 days for items still sealed in their original packaging |
| Payment icons shown on the site | Apple Pay, Visa, mada, Tabby and Tamara |
| Customer service | Unified number +966115110811 by phone or WhatsApp |
| App | Available on the App Store and Google Play |
How do I use a Care Outlet promo code?
Copy the code from the offer card at the top of the page, then paste it into the "Discount coupon" box in your shopping cart and press apply before you complete the order. The usual steps are:
- Copy the code from the top of this page and open care-outlet.com.
- Add the products you want to your cart, then open the shopping cart.
- Paste the code into the "Discount coupon" box and press apply.
- Check that the saving appears in the total in Saudi riyals, then press "Complete Order".
The conditions of the current code appear on the coupon card at the top of the page. A code may not combine with some offers or may exclude discounted products, so rely on the amount shown in your cart before you pay.
What can I buy at Care Outlet?
The store organises its range into clear sections in its main menu and carries the tagline "Original product at the original price". Here are the sections and examples of what they hold; the range changes with stock.
| Section | What you will find |
|---|
| Skin care | Face moisturisers, cleansers, sunscreens and acne treatments |
| Body care | Body moisturisers and brightening products |
| Hair care | Shampoo, conditioner, oils, masks and hair loss treatments |
| Personal care | Deodorants and oral and dental care |
| Mom and baby care | Baby care products and essentials |
| Makeup | Face, eye and lip makeup |
| Perfumes | Women's and men's fragrances and concentrated perfume oils |
| Korean products | A separate section for Korean skincare |
The store has brand pages for names such as Vichy, La Roche-Posay, Bioderma, Eucerin, ISDIN, Uriage, Garnier, Maybelline and Sensodyne, along with popular products such as Cetaphil, CeraVe and QV. A "Best Sellers" section shows what other shoppers buy most.
What offers does Care Outlet run besides the code?
The store has its own offer sections, including "Offers", "Buy 1 Get 1 Free" and "Discounts", and some product cards show an offer badge or a price before the discount. These offers change with stock, so open the section before you buy and compare the product's price after the discount with the price before it.
If you compare beauty and perfume prices across several shops, Rajli also has a page for Nice One with its current offers.
How much is shipping and when will my order arrive?
Shipping is free on orders worth more than SAR 299; smaller orders pay SAR 17, shown during checkout, according to the official shipping and delivery policy (in Arabic). The policy adds that shipping fees may change temporarily during promotions.
Orders are prepared within one working day after payment is confirmed. Same-day delivery is available in the branch cities: Jeddah, Makkah, Madinah, Khamis Mushait and Yanbu. Orders reach the rest of the Kingdom through approved carriers within 1 to 4 working days depending on your location. After shipping you receive an email or text message with a tracking number and a link to follow the order.
When the parcel arrives, inspect it; if the packaging is damaged or leaking, do not accept it and contact customer service straight away. You can change the delivery address only before the order ships.
Can I return or exchange Care Outlet products?
Yes, the store accepts returns and exchanges within 14 days of receiving the order, provided the product is unopened, in its sealed original packaging and in good condition. According to the returns and exchange policy (in Arabic), the store pays the return shipping when you request it online through customer service.
For health and safety reasons, perfumes and medicines cannot be returned or exchanged, nor can opened or used personal care products or items bought in final offers or clearance. If a damaged or wrong product arrives, the store replaces it or refunds the full value. After the returned product is inspected, the refund reaches the original payment method within 3 to 10 working days. Online orders are handled through customer service only and are not accepted at branches.
Which payment and instalment options does Care Outlet offer?
The site shows icons for Apple Pay, Visa, mada, Tabby and Tamara, and the store's official description says instalments are available with Tabby and Tamara. The options available for your order appear on the checkout page, so go by what you see there and read the instalment provider's terms before you agree.
Where are Care Outlet's branches?
The store says it has 12 branches in Jeddah, Makkah, Madinah, Khamis Mushait and Yanbu. You can find the nearest one on the official branches page, which shows branches on a map and lets you pick a city.
If you live in a city that is not among the branch cities, such as Riyadh, you can order online and the order arrives through a carrier within 1 to 4 working days under the store's policy.
How do I contact Care Outlet?
The unified customer service number is +966115110811 and the official pages say it takes calls and WhatsApp messages. The site also lists an email address for shipping and return enquiries. The store has accounts on Instagram, TikTok, Snapchat and X under the names "care_outlet_2022", "careoutlet", "out_let2022" and "Care_Outlet_" respectively. For a return or exchange, send the order number and a clear photo of the product or the invoice.
Why is my Care Outlet promo code not working?
First check the conditions of the code on the coupon card at the top of the page, because it may not cover some products. Then try these checks before contacting support:
- Copy the code from the page instead of typing it, and make sure there is no space before or after it.
- Enter it in the "Discount coupon" box in the cart and press apply, not in the search box.
- Remove discounted items or buy 1 get 1 free items from the cart and try again, as the code may not combine with them.
- If you want free shipping, check that the total after the discount is still above SAR 299.
- Rely on the final amount on the checkout page, which is what you are charged.
How can I be sure I am on the official Care Outlet store?
The official site is care-outlet.com. Its footer shows the commercial registration number, the tax number and the unified phone number, and its branches link points to careoutlet.org. The official app is listed on the App Store and Google Play and links back to the same website. People spell the name in many ways, such as "Care Outlet", "Outlet Al-Inaya" and "Care Outlet Pharmacy", so check the site address before you enter any payment details.
